Terms of Use & Privacy

Terms & Conditions

HAPPY CLEAN and its subsidiaries (hereinafter referred to as the 'Company') commit to facilitating the provision and delivery of designated waste removal services, which include supplying essential roll-off dumpsters and related equipment ('Equipment') to the customer ('Customer') (collectively referred to as 'Portable Toilet Rental Service(s)' or 'Clean Service(s)'), in accordance with the terms and conditions stipulated in this Agreement.

Dumpster Team Technologies Inc operates under the trade name HAPPY CLEAN.

INTRODUCTION

The Company is committed to maintaining high standards of service quality, hygiene, and customer satisfaction.

The following document outlines the terms and conditions governing the provision of portable restroom rental services, including equipment delivery, maintenance, and pickup ("The Services"). By engaging our services, the Customer agrees to these terms and acknowledges their integral role in the contractual relationship between the Customer and the Company.

ORDERING PROCESS

Orders can be placed by telephone, SMS, or through our website at www.happycleantoilets.com (“Website”). Confirmation will be sent via email or text; however, orders are only accepted if our Service Providers are available. The Customer is responsible for contacting us for Service commencement and restroom pickup.

EQUIPMENT RENTAL AND PAYMENT TERMS

All rentals must be paid upfront before delivery. Once the service is in progress or completed, refunds or service changes are not allowed.

DELIVERY AND PICK UP OF EQUIPMENT

Delivery and pick-up times are subject to delays due to factors such as weather, traffic, or Equipment failure. The Company is not liable for costs arising from such delays. Customers must not move the Equipment without approval. If delivery or pick-up is attempted but cannot be completed due to blocked access or prohibited items, a “dry run” fee of $25 will be charged. A daily fee of $10 applies for each day the restroom remains on-site, including weekends.

SPACE REQUIREMENTS

To deliver and pick up the Equipment, the Customer must ensure sufficient space is available. The Company is not responsible for property damage caused by insufficient space or inadequate site preparation.

MAINTENANCE AND SERVICING

The Company will perform regular (weekly) maintenance on rented units, which includes cleaning and restocking supplies as outlined in the service agreement. The Customer is responsible for additional maintenance requests outside the agreed service plan, which may incur additional charges.

EQUIPMENT AVAILABILITY

Equipment availability is subject to change. If the requested portable restroom is unavailable, a similar or larger unit may be provided, with the fee adjusted accordingly.

PROHIBITED ITEMS / HAZARDOUS MATERIALS

The Customer must not dispose of hazardous materials in portable restrooms. A minimum $150 removal fee applies for cleaning and removal of hazardous items.

LONG-TERM RENTAL

After the first 28 days, an additional $10 daily charge applies for each extra day. Equipment left idle for more than 30 days may be removed or incur full rental charges.

FIRST-TIME CUSTOMERS

A $100 deposit is required from first-time customers to cover potential damages, charged 24 hours before service.

EXTRA CHARGES

Additional fees apply for items such as extra servicing, emergency cleaning, or damages to the restroom units.

INVOICE SURCHARGES

Any additional fees, such as damage or maintenance charges, will be billed up to 30 days later, and the associated card will be charged accordingly.

CANCELLATION AND REFUND POLICY

Refunds for cancellations are only issued if requested before dispatch, with a $50 administrative fee deducted. No refunds are available once the service has begun or is completed.

ENFORCEMENT OF PAYMENT OBLIGATIONS

To ensure payment, the Company reserves the right to remove Equipment, initiate debt collection, or place liens on property if necessary.

LATE PAYMENT POLICY AND COLLECTION TERMS

Invoices are due within 7 days. A 2% monthly interest applies to overdue accounts, and customers are responsible for court and attorney fees if collection is necessary.

DISPUTED CHARGES

If you have concerns or disputes regarding charges, please notify the Company directly before contacting your bank. This allows us to resolve the issue efficiently and avoid escalation to collections or the filing of a mechanic’s lien. In cases where disputes are initiated without prior notification and appear to be an attempt to avoid payment, any applied discounts will be revoked, and the full price of services will become due.

Privacy Policy

Welcome to Happy Clean! We are committed to protecting your privacy in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA). This policy outlines how we collect, use, and protect your personal information when you visit our site or use our services.

PERSONALLY IDENTIFIABLE INFORMATION (PII)

PII includes any information that can identify, contact, or locate an individual. This may include, but is not limited to, your name, address, phone number, email address, and payment information. PII does not include anonymized or aggregated data.

ADDITIONAL INFORMATION

For our registered customers, we may collect additional details such as business information and preferences related to our services.

HOW WE COLLECT YOUR INFORMATION

We collect information directly from you when you interact with our site, request services, or communicate with us.

THIRD-PARTY COLLECTION

Third-party service providers, such as payment processors and delivery services, may also collect information on our behalf. We ensure that these providers adhere to privacy standards.

HOW WE USE YOUR INFORMATION

Service Provision

We use your information to provide and enhance our services, process transactions, and communicate relevant updates or special offers.

Personalization

Your information helps us customize your experience on our site and ensure that we meet your needs effectively.

Communication

We may reach out to you via phone, SMS, or email to provide updates related to our services, inform you about special promotions, or address any inquiries you may have. Our communications aim to enhance your experience with Happy Clean and ensure you stay informed about relevant offers and service information.

YOUR PRIVACY RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

Right to Know

You have the right to request information about the personal data we have collected, used, and shared over the past 12 months.

Right to Delete

You can request that we delete your personal data, subject to certain exceptions.

Right to Opt-Out of Sale

You have the right to opt-out of the sale of your personal data. Please note that Happy Clean does not sell personal data, but we will respect your preferences.

Right to Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA.

To exercise your rights, please contact us at support@happycleantoilets.com

HOW WE PROTECT YOUR INFORMATION

We implement robust security measures to protect your information, including encryption protocols for sensitive data and restricted access to authorized personnel.

ONGOING ASSESSMENT

We regularly review and update our security practices to safeguard your information. While we strive for the highest security standards, no system is completely infallible.

COOKIES USAGE

We use cookies to improve your experience and analyze site usage. You can manage cookie preferences through your browser settings, but disabling cookies may affect site functionality.

TRACKING INFORMATION

We collect IP addresses and browser types to monitor site performance and enhance user experience.

THIRD-PARTY VENDORS

We may share your information with third-party vendors involved in service delivery, such as payment processors. Our privacy policy does not cover their practices, and we recommend reviewing their privacy policies.

AGGREGATED DATA

We may share aggregated, non-personally identifiable data with partners for analysis and business purposes.

CCPA

Under the CCPA, you can opt-out of the sale of your personal data. Although Happy Clean does not engage in the sale of personal data, we respect your choices and will provide a mechanism for opting out if applicable.

UPDATING OR DELETING YOUR INFORMATION

To update or correct your personal information, please email us at support@happycleantoilets.com.

DELETION REQUESTS

You may request the deletion or deactivation of your personal data by contacting us. We may retain certain information as required by law or for business purposes, but deactivated data will not be used or disclosed further.

MOBILE APPLICATION – GEOLOCATION FOR DRIVERS

Our mobile application collects geolocation data to optimize routes and ensure service efficiency. This data is used internally and in compliance with California privacy laws. We are committed to protecting your location data and using it responsibly to improve service quality.

POLICY CHANGES

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates may be communicated directly to you.

CONTACT FOR CHANGES:

For any questions or concerns regarding this policy or to exercise your rights, please contact us at support@happycleantoilets.com.

This structured version addresses the requirements of both California and federal privacy laws, ensuring clarity and compliance.